Technical Help

CD-ROM Technical Help

Installing the CD-ROMs

If you are installing the CD-ROM on a standalone PC or on a network, make sure you read the relevant InstallReadme PDF file on the CD-ROM.

Updated versions of these files are provided here:

pdf.gif AS+A2 Teacher Network (131Kb) same version as CD-ROM

pdf.gif AS+A2 Teacher Standalone (23Kb) same version as CD-ROM

pdf.gif AS Student Network (127Kb) same version as CD-ROM

pdf.gif AS Student Standalone (35Kb) same version as CD-ROM

pdf.gif A2 Student Network (127Kb) same version as CD-ROM

pdf.gif A2 Student Standalone (35Kb) same version as CD-ROM

Frequently Asked Questions

This updated list provides comprehensive answers for known technical issues about installation and using the software.

pdf.gif FAQ

FAQ Supplement : Excel issue with Virtual Store on Windows Vista
This document provides a work around procedure for the problem: On Windows Vista when I click on an Excel link in the infobase, Excel complains it cannot find the file.

pdf.gif FAQ Supplement: Windows Vista Excel problem

FAQ Supplement : Excel issue with Virtual Store on Windows 7
This document provides a work around procedure for the problem: On Windows 7 when I click on an Excel link in the infobase, Excel complains it cannot find the file.

pdf.gif FAQ Supplement: Windows 7 Excel problem

RM Community Connect Networks

Customers wishing to install Advancing Physics on a RM CC3 or CC4 network can use the MSI files shipped on the Network CD-ROM. These combined with the supplied transforms will enable you to successfully deploy AS Student, A2 Student and Teacher AS+A2.

pdf.gif RM Installation Guide (24K)

zip.gif Transform Files (11K)

Getting Technical Support

Before contacting us for technical support, please discuss any technical problems with the IT staff at your school.

For help on using the CD, please also refer to the help documentation provided on the CD-ROM:

  1. Start with 'Quick Help', available direct from every resource.
  2. View the Quick Tour again.
  3. Next, check in 'Teaching using this CD' and/or 'Studying with this CD'.
  4. Re-read 'How to use this Folio Views Infobase'.

For queries regarding any aspect of Advancing Physics, including technical support, contact:

Advancing Physics, Oxford University Press
Technical help contact form Tel: 01536 452620 Fax: 01865 313472

For general advice, including management, teaching and learning issues

Try the CAPT discussion group, where you will find a host of expertise and support in running the course: CAPT@iop.org

To join the discussion group, get further support and ideas from our teacher knowledge base and find out about teacher and student events near you, see the Discussion Groups section on this website.